MB Services

Linking Possibility to Reality


Contact Center and BPO Services

Today's consumer is more demanding than ever. In the global marketplace, 24 hour/7 days a week service is often expected. Providing additional channels of communication for customer contact is essential in establishing the credibility of your operation. MB Services services allow your doors to never close. We'll be there to greet your customers when you're not.

Our call center and BPO Outsourcing Services leverage the power of the world wide web with leading-edge technology to provide unique and transparent communications solutions.

Our call center services include:

  • Customer Service
  • Order Taking
  • Infomercial and Direct Response Support
  • Web chat and Web Collaboration
  • 24 Hour Help Desk Services
  • Conference and Registration
  • Appointment Scheduling
  • Emergency Response
  • Virtual Receptionist
  • Overflow Call Management

Our BPO Services include:

  • Knowledge Management
  • Finance & Accounting Services
  • Engineering Services
  • Document Processing
  • Order/Data Entry
  • Claims Processing
  • Web Application Development

Each of our call center and BPO services provides businesses with industry leading telephone or web-based customer support solutions for a fraction of the cost of maintaining a similar service of your own.