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We recognize that managing costs is paramount to your success and specialize in crafting outsourcing solutions that provide not only unmatched quality and service, but also actively drive cost savings for your business. MB Services seeks to enhance your bottom line and be your competitive advantage and one of the key factors that sets you apart from the competition.
Our team at MB Services is not just a group of employees but the heart of our organization. We believe that happy and motivated employees are crucial in being able to provide exceptional service day in, day out. That is why we place such an emphasis on investing in our MB Services family’s well being and in creating a workplace and culture that attracts employees by providing exceptional benefits and opportunities for growth and development.
Our commitment to cutting-edge technology and methodologies allows us to ensure optimal efficiency and accuracy in every task that we undertake and to provide services that are both tailored to our clients needs and agile enough to change according to them. We invest continuously in the latest technologies, tools and systems, ranging from task automation to the use of generative AI as a means of freeing up more time to focus more intently on client needs and requirements and enhance the overall customer experience.
Our clients range from small businesses that are just starting out to industry leaders with multiple LOBs that span across all levels of service. From food delivery and transportation to banking and accounting services- our range of offerings is sure to encompass any and every need a company might have as they continue to expand and grow their business.
Your success is our success. We work closely with our clients to understand their specific goals and challenges and tailor our solutions to the specific needs of their businesses. We are also uniquely situated and qualified to efficiently ramp up our operations to scale to whatever our clients requirements may be, and are able to provide these services in several different languages and dialects.
MB Services has invested diligently to be certified and compliant with global best practices. Our standards and BPO certifications are evolving, innovating and enriching the way we transform our business. Our policies cover areas on ethics, human rights, social responsibility, fair business practices, information security, privacy of information, quality, and business continuity. Our investment in these best practices and certifications ensure that we create a safe and healthy workplace for our employees, a productive and compliant partner for our clients, and an impactful organization for the communities we are present in.
ISO 26000:2010 Social Responsibility
ISO GDPR: General Data Protection Regulation
ISO 27701: Privacy Information Management
ISO 9001:2015 Quality Management System
ISO 22301:2012 Business Continuity Management System
ISO 18295: Customer Contact Centres
PCI DSS: Payment Card Industry Data Security Standard
Internal Financial Controls Compliant
CIA Controls Compliant
MB Services strives to be the best business process outsourcing partner in the world and to be our clients competitive advantage that helps them be the best-in-industry choice. All our hard work, persistence and constant innovation are in an effort to make this vision a reality