World Class Business Process Outsourcing - Your Business, Our Priority.

MB Services offers world class offshore outsourcing & consulting services specializing in Business Process Outsourcing solutions guaranteed to reduce costs and improve quality in every global market.

About us

MB Services is one of the fastest growing business process outsourcing companies in the world. We have extensive experience in catering to the support needs of agile and disruptive tech companies and are a partner of choice for our clients. We are focused on helping you achieve your business goals. Looking for support? Reach out to us now.

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100% Ownership

Treat others as you would like to be treated. Your customers are like our customers. Your success is our success. We take full and complete ownership of each and every customer interaction.

True Loyalty

We are dedicated to unwavering commitment to our clients, employees, and partners, fostering trust, reliability, and enduring relationships that drive excellence in our workplace and in the results that we produce.

Continuous Innovation

There is always a way to do it better. We are always striving towards creative new solutions and processes that can unlock hidden value for both our customers and our teams.

Maximum Efficiency

We have complete belief in our working practices and the fact that no one in the world can offer the quality and service that we provide. We have the team, the experience and the infrastructure to offer an unbeatable value proposition for any company.

Out of the Box Resourcefulness

Outsourcing is our oxygen, our blood and our way of life. We adapt and innovate to create solutions that are tailor-made for our clients and built to overcome any challenges they may be facing. If it is possible, we can do it.

Uncompromised Quality

We continuously strive to uphold our standards of work of the highest quality, as well as to maintain a mindset of continuous and constant improvement.

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Languages & Dialects

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Countries Served

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Global Employees

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Internal promotions

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of our workforce are women

Services

Our Expertise

24/7/365
OmniChannel

MB Services has the ability to respond to any and all types of contact methods the customer may use to get in touch with our clients, at any time.

60,000+
Emails A Day

Email is one of the most popular forms of communication for contact with businesses and is continuing to grow across global markets. MB Services provides massive support in responding to customer inquiries and issues across various industries in the form of emails every single day.

25,000+
Chats A Day

Live Chat has been proven to greatly improve the customer experience by providing a quick and convenient way for customers to get in touch with customer support teams and have their queries and issues addressed.

20,000+
NPS & Market Surveys

Market surveys help provide essential information regarding target consumers and can help provide an edge in building and enhancing marketing and advertising strategies and campaigns and testing various product ideas and concepts.

110,000+
Voice Calls a Day

Our voice platform boasts a 99.99% uptime as well as the best quality available in the industry and we currently offer voice support in multiple languages including English, French, Italian, German and many others.

Know Your Customer (KYC)

KYC is an absolutely essential process in verifying customer identities, preventing fraud and building trust by creating a reputation of trust and safety. We offer flawless KYC services for a variety of financial institutions.

Screening

Screening is the process of vetting a client's existing and potential customer information against various databases and ensuring they are not part of any blacklists or regulatory lists.

Animation and Graphics

We have a talented and experienced team of designers, artists and illustrators that are capable of handling any project from any point- from simple illustration and 2D and 3D animation to detailed videos and commercials made exactly to your specifications.

B2B Sales

MB Services offers a high powered, high impact sales team for many clients that are looking to achieve rapid growth and promises to deliver unbeatable results no matter the industry, product or target customer.

Multilingual Support

MB Services is currently supporting businesses in the EU, MENA, APAC and NorthAM regions and is servicing customers in more than 25 languages through a combination of voice, chat and email.

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Our Culture

Life at MB Services: Where every moment is a chance to excel, collaborate, and make an impact. Our commitment to innovation is unwavering, and it's this commitment that keeps us at the forefront of our industry. Join us in our dynamic journey of growth and innovation!

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Regular events and activities play a pivotal role in shaping and nurturing a positive company culture at MB Services. These gatherings serve as important opportunities for employees to come together in a different scope from their daily work, and fosters a sense of camaraderie and unity.

Project

Case studies

Testimonial

Our Client Feedback

Head of Customer Service Support

Industry: Telecom

MB Services’ industry expertise and their commitment to understanding and adapting to our specific needs has resulted in exceptional quality of work and has been a game changer for our customer service operations. Their transparent communication and dedication have made them an invaluable partner and I highly recommend MB Services to any business looking for a reliable outsourcing partner that delivers results

Customer Experience lead

Industry: Fintech

Highly professional, efficient and reliable. MB Services have been innovative and strategic in their approach to tackling problems and have helped us save priceless time and resources while letting us focus on growing our business.

Project Manager

Industry: Food Hospitality

MB Services’ proactive approach to continuous improvement and collaborative feedback have established a strong working relationship and driven tangible results. They have provided us consistent service of the highest level and we are excited to continue our successful partnership for years to come

Senior Operations Manager

Industry: Retail

From day one, MB Services have been professional, responsive and efficient in handling all of our outsourcing needs. What I appreciate most about working with them is their commitment to building strong relationships with their clients. They have always been available to address our concerns and provide us with the support we need to overcome any challenges we face.

Vendor Manager

Industry: Ride Hailing

In my role as Vendor Manager, we have cultivated an outstanding collaboration with MB Services as our outsourcing partner. They have always been remarkably flexible and adaptable to changes in our requirements and have allowed us to swiftly adapt to market shifts and emerging trends while continuing to uphold high standards of delivery of service. I would highly recommend them to any business looking to outsource their operations.