World Class Business Process Outsourcing - Your Business, Our Priority.

MB Services offers outsourcing & consulting services guaranteed to reduce costs and improve quality. We use expert human resources and AI technology to solve customer challenges, protect users and drive growth.

About us

MB Services is a rapidly growing Business Process Outsourcing (BPO) powerhouse in the GCC region, expertly tailored to drive success for businesses across the Gulf and MENA markets. Offering a diverse range of support functions, from customer service and back-office operations to advanced digital solutions, we provide end-to-end services that streamline operations and enhance efficiency. With unparalleled language capabilities designed to meet the unique needs of this dynamic region, we empower companies to achieve their goals and thrive in a competitive landscape.

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100% Ownership

Treat others as you would like to be treated. Your customers are like our customers. Your success is our success. We take full and complete ownership of each and every customer interaction.

True Loyalty

We are dedicated to unwavering commitment to our clients, employees, and partners, fostering trust, reliability, and enduring relationships that drive excellence in our workplace and in the results that we produce.

Continuous Innovation

There is always a way to do it better. We are always striving towards creative new solutions and processes that can unlock hidden value for both our customers and our teams.

Maximum
Efficiency

We have complete belief in our working practices and the fact that no one in the world can offer the quality and service that we provide. We have the team, the experience and the infrastructure to match an unbeatable value proposition for any company.

Out of the Box Resourcefulness

We adapt and innovate to create solutions that are tailor-made for our clients and built to overcome any challenges they may be facing. If it is possible, we can do it.

Uncompromised
Quality

We continuously strive to uphold our standards of work of the highest quality, as well as to maintain a mindset of continuous and constant improvement, without quality there is nothing.

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Languages & Dialects

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Countries Served

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Global Employees

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Internal promotions

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of our workforce are women

Services

Our Expertise

24/7/365
OmniChannel

MB services has the ability to respond through all channels including chat, email, voice call and content moderation to serve customers, anytime.

Email
Support

Email is one of the most popular forms of communication for contact with businesses and is continuing to grow across global markets. MB Services provides support in responding to customer inquiries and issues across various industries in the form of emails using the most advanced technology.

Chat
Support

Live Chat has been proven to greatly improve the customer experience by providing a quick and convenient way for customers to get in touch with customer support teams and have their queries and issues addressed.

Social Media Support

We offer a comprehensive technology suite designed to efficiently manage and optimize all your social media assets, including Facebook, Instagram, Twitter, and LinkedIn, ensuring a seamless and impactful online presence.

NPS & Market Surveys

Market surveys help provide essential information regarding target consumers and can help provide an edge in building and enhancing marketing and advertising strategies and campaigns and testing various product ideas and concepts. MB Services FZ LLC leverages data analytics through NPS surveys to deliver actionable insights, enabling businesses to optimize customer satisfaction and drive growth.

Voice Support

Our voice platform boasts a 99.99% uptime as well as the best quality available in the industry and we currently offer support in more than 25 languages.

Know Your Customer (KYC)

KYC is an absolutely essential process in verifying customer identities, preventing fraud and building trust by creating a reputation of trust and safety. We offer flawless KYC services for a variety of financial institutions.

Screening

Screening is the process of vetting a client's existing and potential customer information against various databases and ensuring they are not part of any blacklists or regulatory lists. We have extensive experience in providing these services to the financial industry and other industries.

Animation and Graphics

We have a talented and experienced team of designers, artists and illustrators that are capable of handling any project from any point- from simple illustration and 2D and 3D animation to detailed videos and commercials made exactly to your specifications.

B2B Sales

MB Services offers a high powered, high impact sales team for many clients that are looking to achieve rapid growth and promises to deliver unbeatable results no matter the industry, product or target customer.

Multilingual Support

MB Services is currently supporting businesses in the EU, MENA, APAC and NorthAM regions through a combination of voice, chat and email. Our UAE facility serves as a dynamic multilingual hub, supporting over 50 languages seamlessly from a single location.

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Our Culture

Life at MB Services: Where every moment is a chance to excel, collaborate, and make an impact. Our commitment to innovation is unwavering, and it's this commitment that keeps us at the forefront of our industry. Join us in our dynamic journey of growth and innovation!

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Regular events and activities play a pivotal role in shaping and nurturing a positive company culture at MB Services. These gatherings serve as important opportunities for employees to come together in a different scope from their daily work, and fosters a sense of camaraderie and unity.

Project

Case studies

Testimonial

Our Client Feedback

Head of Customer Service Support

Industry: Telecom

MB Services’ industry expertise and their commitment to understanding and adapting to our specific needs has resulted in exceptional quality of work and has been a game changer for our customer service operations. Their transparent communication and dedication have made them an invaluable partner and I highly recommend MB Services to any business looking for a reliable outsourcing partner that delivers results

Customer Experience lead

Industry: Fintech

Highly professional, efficient and reliable. MB Services have been innovative and strategic in their approach to tackling problems and have helped us save priceless time and resources while letting us focus on growing our business.

Project Manager

Industry: Food Hospitality

MB Services’ proactive approach to continuous improvement and collaborative feedback have established a strong working relationship and driven tangible results. They have provided us consistent service of the highest level and we are excited to continue our successful partnership for years to come

Senior Operations Manager

Industry: Retail

From day one, MB Services have been professional, responsive and efficient in handling all of our outsourcing needs. What I appreciate most about working with them is their commitment to building strong relationships with their clients. They have always been available to address our concerns and provide us with the support we need to overcome any challenges we face.

Vendor Manager

Industry: Ride Hailing

In my role as Vendor Manager, we have cultivated an outstanding collaboration with MB Services as our outsourcing partner. They have always been remarkably flexible and adaptable to changes in our requirements and have allowed us to swiftly adapt to market shifts and emerging trends while continuing to uphold high standards of delivery of service. I would highly recommend them to any business looking to outsource their operations.