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Our Values

MB Services is one of the fastest growing business process outsourcing companies in the world. We have extensive experience in catering to the support needs of agile and disruptive tech companies and are a partner of choice for our clients. We are focused on helping you achieve your business goals. Looking for support? Reach out to us now.

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100% Ownership

Treat others as you would like to be treated. Your customers are like our customers. Your success is our success. We take full and complete ownership of each and every customer interaction.

True Loyalty

We are dedicated to unwavering commitment to our clients, employees, and partners, fostering trust, reliability, and enduring relationships that drive excellence in our workplace and in the results that we produce.

Continuous Innovation

There is always a way to do it better. We are always striving towards creative new solutions and processes that can unlock hidden value for both our customers and our teams.

Maximum Efficiency

We have complete belief in our working practices and the fact that no one in the world can offer the quality and service that we provide. We have the team, the experience and the infrastructure to offer an unbeatable value proposition for any company.

Out of the Box Resourcefulness

Outsourcing is our oxygen, our blood and our way of life. We adapt and innovate to create solutions that are tailor-made for our clients and built to overcome any challenges they may be facing. If it is possible, we can do it.

Uncompromised Quality

We continuously strive to uphold our standards of work of the highest quality, as well as to maintain a mindset of continuous and constant improvement.


Certifications

Services

Our Expertise

24/7/365
OmniChannel

MB Services has the ability to respond to any and all types of contact methods the customer may use to get in touch with our clients, at any time.




110,000+
Voice Calls a Day

Our voice platform boasts a 99.99% uptime as well as the best quality available in the industry and we currently offer voice support in multiple languages including English, French, Italian, German and many others.



60,000+
Emails A Day

Email is one of the most popular forms of communication for contact with businesses and is continuing to grow across global markets. MB Services provides massive support in responding to customer inquiries and issues across various industries in the form of emails every single day.

25,000+
Chat A Day

Live Chat has been proven to greatly improve the customer experience by providing a quick and convenient way for customers to get in touch with customer support teams and have their queries and issues addressed.



20,000+
NPS & Market Surveys

Market Surveys are essential tools that give you the advantage to stay ahead of the curve. Use the power of information to expand your business.




Know Your Customer (KYC)

KYC is an absolutely essential process in verifying customer identities, preventing fraud and building trust by creating a reputation of trust and safety. We offer flawless KYC services for a variety of financial institutions.




Screening

Screening is the process of vetting a client's existing and potential customer information against various databases and ensuring they are not part of any blacklists or regulatory lists.




Animation and Graphics

We have a talented and experienced team of designers, artists and illustrators that are capable of handling any project from any point- from simple illustration and 2D and 3D animation to detailed videos and commercials made exactly to your specifications.



B2B Sales

MB Services offers a high powered, high impact sales team for many clients that are looking to achieve rapid growth and promises to deliver unbeatable results no matter the industry, product or target customer.




Multilingual Support

MB Services is currently supporting businesses in the EU, MENA, APAC and NorthAM regions and is servicing customers in more than 25 languages through a combination of voice, chat and email




Our Impact

At MB Services, we are dedicated to making a positive impact on the communities we serve. Our core commitment lies in impact sourcing—a practice that generates social and economic benefits by extending employment opportunities to individuals facing limited prospects. We prioritize those from marginalized backgrounds, including low-income individuals, people with disabilities, refugees, and remote-area residents. Our focus on meaningful work and comprehensive training empowers these individuals, equipping them with valuable skills to enhance their economic prospects. As a proud standard-bearer of impact sourcing, MB Services is amongst just a handful of companies globally that have adopted this transformative approach.